FAQ - Ethyly

FAQs

About us

Ethyly is the first WineTech marketplace that allows individual and professional users to sell and buy wine in an easy, efficient and secure way.

Creating an Ethyly Account

Selling on Ethyly

Buying on Ethyly

Ethyly fees

Vat

Custom Charges

Shipping

Payments

Returns

Ethyly S.R.L.

Piazza Cavour 7 20121 Milano (MI)

PIVA: IT12584690965

CF: 12584690965

[email protected]

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FAQs

In which countries does Ethyly operate?

In which cases should I register as a professional seller?

Which documents do I have to submit to open an account as a Professional on Ethyly?

In what language can the requested documents be for the professional user?

Why is a card required during the registration phase?

How can I edit the information on my account?

Is the safety of my personal information guaranteed on the website?

How do I upload a listing?

How many bottles can I upload in a single listing?

Is there a minimum price per bottle or per listing?

Setting up your shipping options

How can I increase the visibility of a listing?

Is it possible to delete a listing? What should I do if I no longer have a wine that I had listed for sale?

How to upload photos correctly?

What is Ethyly Wine Valuation feature?

When uploading a listing, what does "Pending approval" means?

How does Ethyly protect the seller?

How can I get in touch with the seller?

What is a Wine Search?

Can I be certain about the storage conditions of the bottles I purchase?

How does the Boost work for Search Wine?

Is there a spending limit on Ethyly?

Is it possible to cancel a placed order?

Why do I pay a fee on my purchases?

VAT charge on fee

Do I have to pay customs duties?

When will I receive my order?

How do I change the shipping address after making a purchase?

What shipping costs apply if I purchase more than 24 bottles from the same seller?

What shipping costs apply to large formats?

Where can I find receipts and invoices of my purchases?

Is it possible to make a payment via wire transfer?

How do I manage returns?

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